We have a customized approach for the training component that has as a starting point the challenges faced by the agents, the disruptive elements with the customers, and the real examples of the agents in working with their travelers.
The most important objective in training is to map operational processes and ensure that each user uses the platform to its full capacity and functionality.
After the initial analysis of the operational activity, we personalize the training program to meet the needs of the agents and the differentiation points of the agency. The training sessions are designed using the examples of the agency and the level of experience of the users.
We take into account the way of communicating with customers, the information needed to be communicated to the travelers and after completing the training, user agents will know how to use the automation platform and how it works in real-life situations.
Training and consulting
Workflows and manual processes automation offers, in addition to increased efficiency, better productivity for the quality of services provided to customers.
The technology complements the expertise of the travel consultant, increases the visibility of his work, and contributes to its quality.
When a travel consultant can effectively handle several requests at the same time, he generates higher revenue for the agency. And the agency saves significant resources and improves its profitability.