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Managing daily queues can be a difficult task and, if not done correctly, can drain you of a valuable resource - the time of the consults team.

Whether it's a simple service status update, an agency notification, or a schedule change, the automation platform keeps queues up to date, customers informed, and consultants free to work on more revenue-generating activities.

The queue management functionality facilitates the automation of repetitive and critical tasks related to monitoring and processing messages in the queue, regardless of the complexity of existing processes. A comprehensive analysis of the PNR conditions and SSR messages, OSI ensures the correct actions for each case.

Queue management exemplu

How much time can you save through automation?

  • Use configurable operational rules and a multitude of conditions & actions.

  • Manage schedule changes.

  • Ensure improved operating efficiency.

  • Send notifications to customers in HTML format with PNR variables.

  • Process reservations 24/7/365.

How much time is allocated in a day for queue management?

Gestionarea cozilor

Queue management


Get rid of checking the queues. Spend more time providing relevant customer services.


Harness the power of automation and transform the way you work.

Workflows and manual processes automation offers, in addition to increased efficiency, better productivity for the quality of services provided to customers.

The technology complements the expertise of the travel consultant, increases the visibility of his work, and contributes to its quality.

When a travel consultant can effectively handle several requests at the same time, he generates higher revenue for the agency. And the agency saves significant resources and improves its profitability.

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