Implementing a new way of working must take into account the status quo of the organization, the current operational indicators, the long-term objectives of the travel agency, the strengths, and the quality standards that the organization aims for each business line.
We start with a detailed analysis of the current processes, both operational and sales, the way the activity is organized, after which we design the implementation plan based on the specifics of the agency.
Our team focuses on understanding the current way the agents work, the travel agency's infrastructure, analyzing difficult situations with customers, aligning with the agency's business objectives, and the elements of differentiating the services offered to customers.
We will map the most used processes together and create automation schemes to understand how the platform works and how you can become an automation expert.
Our consultants have over 10 years of experience in the travel industry, operations and project management, process mapping, and good practices that make a difference for a successful implementation.
The implementation of the automation platform is more than training because it takes into account the specific activity and the business objectives for working with customers.
Solutions and functionalities implementation
Workflows and manual processes automation offers, in addition to increased efficiency, better productivity for the quality of services provided to customers.
The technology complements the expertise of the travel consultant, increases the visibility of his work, and contributes to its quality.
When a travel consultant can effectively handle several requests at the same time, he generates higher revenue for the agency. And the agency saves significant resources and improves its profitability.