Business Process Management Benefits
Currently, all travel agencies are facing difficult situations due to changes in the market and declining travel demand. In order to remain competitive, travel agencies need to improve the efficiency of their use of resources, especially human resources, and reduce operating costs.
These 2 challenges can be overcome by streamlining the processes through a system provided by Business Process Management (BPM).
It is important to note that BPM is a combination of practices focused on creating value through organizational culture structured around clear working principles. By clarifying the steps of a process, continuously following the areas to be improved, and executing the necessary changes, multiple benefits are brought and even the redefinition of the teamwork.
Travel agencies are going through a difficult period and changes are the order of the day. This means that they have to adapt quickly to a new way of doing business. By implementing a BPM, agencies can benefit from the flexibility to make changes at minimal cost. Internal processes can be more easily adapted to meet new market requirements.
Business process management facilitates the automation of repetitive steps from the usual processes and most often executed by the various departments within the travel agency. Adjusting the process by removing blockages, introducing parallel processing, or excluding redundant steps can be easily accomplished with BPM. These adjustments allow the team to devote more time and focus to those activities that bring added value and more revenue since unnecessary steps have been managed.
The transparency of business processes highlights defects and exposes unnecessary or inefficient steps. BPM offers travel agencies the opportunity to work more efficiently, to focus on productive activities with fewer resources. The less time travel agents spend figuring out what to do, the more interaction they can have with clients.
Travel agencies must follow certain industry-specific procedures. BPM ensures the rapid implementation of regulations and the avoidance of blockages due to non-compliance with the legislation in force. Once the travel agency adopts BPM, compliance with the legislation becomes an integral part of the process. At the same time, a better understanding of the new regulations within the team results.
BPM helps eliminate unnecessary discussions and conflicts between team members. With clarity on how to work and the processes to follow, team members work better together. With the help of automation, travel agencies can focus on managing requests from customers much more productively.
The traveler in the center of attention
Benefiting from a clear process and increased productivity, the travel agent can direct more attention to understanding the needs of its travelers and delivering the necessary services. With the help of automation, the team can respond faster to requests, make bookings, and can customize the service more easily. BPM combines efficient working with technology to ensure customer retention and loyalty.
With the help of BPM, a travel agency can ensure that all its customers are served every time at the same standard. With clearly defined processes, the result is provided at the same level regardless of the point of contact with the customer. And when there are deviations from the standard, in BPM we can make sure that different situations are defined to determine how they can be managed properly.
The business processes must be constantly analyzed in order to be able to adapt to the conditions in the market and inside the travel agency so that the business objectives also deliver results. The adaptation can be achieved through BPM but also through a management that ensures the visibility of the results.
Once the processes are mapped and tracked, the results of the BPM implementation can be measured. This fact helps to manage the activity but also of the team much more efficiently. When technology is used to streamline processes, measuring indicators is much easier. Indicator analysis helps to optimize processes or modify workflows as needed.